Last updated: 28 August 2026

This Privacy Policy explains how SHED BTN LIMITED, trading as Trusted Sheds, collects, uses and protects your personal information when you visit our website, contact us or place an order.

1. Who We Are

Trading name: Trusted Sheds
Legal company: SHED BTN LIMITED
Company number: 14343650
Business address: 28 The Mall, London, England, N14 6LN
Website: trustedsheds.co.uk
Email: support@trustedsheds.co.uk
Phone: +44 7882 775053
Support hours: Monday–Saturday, 9:00 AM–5:00 PM UK time

SHED BTN LIMITED is responsible for the personal information processed through this website.

2. Information We Collect

We may collect:

  • Your name, email address and telephone number

  • Your billing and delivery addresses

  • Order, payment and transaction details

  • Messages and customer-support enquiries

  • Return, refund and cancellation information

  • Your IP address, browser, device and website activity

  • Cookie and marketing preferences

We do not directly store complete payment-card details. Payments are processed securely by authorised payment providers.

3. How We Use Your Information

We use your information to:

  • Process payments and fulfil orders

  • Arrange delivery and provide order updates

  • Respond to enquiries and provide customer support

  • Handle returns, cancellations and refunds

  • Prevent fraud and protect our website

  • Improve our products, services and website

  • Send marketing communications where permitted

  • Meet our legal, tax and accounting obligations

We process information where necessary to fulfil a contract, comply with the law, pursue legitimate business interests or where you have provided consent.

4. Sharing Your Information

We may share necessary information with trusted service providers, including:

  • Payment processors

  • Delivery and fulfilment partners

  • Website hosting and technology providers

  • Customer-support and analytics providers

  • Accountants, legal advisers and insurers

  • Government authorities where legally required

We do not sell or rent your personal information.

Some providers may process information outside the United Kingdom. Where this happens, appropriate legal safeguards will be used to protect your information.

5. Cookies and Marketing

Our website uses essential cookies to operate the website, maintain security and support checkout. With your consent, we may also use analytics, personalisation or advertising cookies.

You can manage non-essential cookies through our cookie banner or your browser settings.

We may send marketing communications where you have agreed to receive them or where otherwise permitted by law. You can unsubscribe at any time using the link in an email or by contacting us.

6. Data Retention and Security

We keep personal information only for as long as necessary. Order and accounting records may be retained for up to six years where required for legal and tax purposes.

We use reasonable security measures to protect information against loss, misuse, alteration and unauthorised access. However, no online system can be guaranteed to be completely secure.

7. Your Rights

Under UK data-protection law, you may have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion or restriction of your information

  • Object to certain types of processing

  • Request the transfer of eligible information

  • Withdraw consent at any time

  • Object to direct marketing at any time

To exercise your rights, email support@trustedsheds.co.uk. We may ask you to verify your identity before processing your request.

You may also complain to the Information Commissioner’s Office through ico.org.uk or by calling 0303 123 1113.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal obligations. The latest version will always be published on this page.

10. Contact Us

For privacy questions or requests, contact:

Trusted Sheds – SHED BTN LIMITED
28 The Mall, London, England, N14 6LN
Email: support@trustedsheds.co.uk
Phone: +44 7882 775053
Support hours: Monday–Saturday, 9:00 AM–5:00 PM UK time