Last updated: 28 August 2026

This Cancellation Policy explains how to cancel or change an order placed through trustedsheds.co.uk.

1. Cancelling Before Dispatch

If you wish to cancel an order, contact us as soon as possible at support@trustedsheds.co.uk.

Orders are normally processed within 1–3 business days, so we cannot guarantee cancellation once processing has started.

Please include:

  • Your full name

  • Your order number

  • The email address used for the order

  • A clear request to cancel

Your cancellation is confirmed only when you receive written confirmation from us.

2. Orders Already Dispatched

If your order has already been dispatched, we may be unable to stop the delivery.

You can still exercise your applicable cancellation and return rights after receiving the order. Please accept the delivery, keep the item secure and follow the instructions in our Returns and Refunds Policy.

Refusing delivery without contacting us may delay the return and refund process.

3. Cancelling After Delivery

For most online purchases, you may cancel your order within 14 days of receiving it, without providing a reason.

After notifying us, you must return the item within a further 14 days. Returned items should be complete, securely packaged and in their original condition.

We may reduce the refund if an item has been used, damaged or handled more than reasonably necessary to inspect it.

4. Items That Cannot Be Cancelled

Cancellation rights may not apply to:

  • Personalised or custom-made items

  • Items made to your individual specifications

  • Sealed products that cannot be returned for health or hygiene reasons after opening

  • Items damaged through misuse or unauthorised modification

These exclusions do not affect your rights if an item is faulty, damaged, incorrect or not as described.

5. Order Changes

If you need to change an item, quantity or delivery address, contact us immediately.

We will try to help, but changes cannot be guaranteed after an order has entered processing or has been dispatched. You may need to cancel the original order and place a new one.

6. Refunds for Cancelled Orders

Approved refunds will be issued to the original payment method.

For orders cancelled before dispatch, the refund will be processed without undue delay. For orders cancelled after dispatch, we may wait until the item has been returned or you provide acceptable proof that it has been sent back.

Refunds will be issued within the applicable legal timeframe, normally no later than 14 days after the relevant cancellation or return conditions have been met.

Your bank or payment provider may require additional time to display the refund in your account.

7. Cancellation by Trusted Sheds

We may cancel an order if:

  • The item is unavailable

  • Payment cannot be authorised

  • The product or price contains an obvious error

  • Fraud or unauthorised activity is suspected

  • We cannot deliver to the address provided

If we cancel your order after payment has been taken, a full refund will be issued to the original payment method.

8. Contact Us

Trusted Sheds
Operated by SHED BTN LIMITED
Company number: 14343650

Address: 28 The Mall, London, England, N14 6LN
Email: support@trustedsheds.co.uk
Phone: +44 7882 775053
Support hours: Monday–Saturday, 9:00 AM–5:00 PM UK time