Last updated: 28 August 2026

This Payment Policy explains how payments are handled for orders placed through trustedsheds.co.uk.

1. Currency and Pricing

All prices are displayed and charged in pounds sterling (GBP) unless clearly stated otherwise.

Prices include applicable taxes. Any delivery charges will be clearly displayed during checkout before you complete your payment. We do not add undisclosed charges after an order has been placed.

2. Accepted Payment Methods

We accept the payment methods displayed during checkout. Available methods may vary depending on your device, location or the services offered by our payment provider.

You must use a valid payment method that you are authorised to use.

3. When Payment Is Taken

Full payment is required when you place an order. Your order will not be processed until payment has been successfully authorised.

After completing payment, you will receive an order acknowledgement by email. This confirms that we have received your order but does not necessarily confirm final acceptance or dispatch.

4. Payment Security

Payments are securely processed by authorised third-party payment providers using encrypted payment technology.

Trusted Sheds does not directly store your complete card number or security code. Payment providers may carry out security, identity and fraud-prevention checks before approving a transaction.

Customers are responsible for ensuring that their billing and payment information is complete and accurate.

5. Failed or Declined Payments

A payment may be declined because of:

  • Incorrect card or billing information

  • Insufficient funds

  • An expired payment method

  • Security restrictions applied by your bank

  • A failed identity or fraud-prevention check

  • A temporary technical error

If payment fails, your order will not be confirmed. You may try again using corrected information or another available payment method.

For further information about a declined transaction, contact your bank or payment provider.

6. Payment Authorisation

Some banks may temporarily reserve funds when a payment attempt is authorised. If the order is not completed, the reserved amount should normally be released automatically according to your bank’s processing times.

We are not responsible for delays caused by your bank or payment provider.

7. Pricing Errors

We make reasonable efforts to ensure that all prices are accurate.

If an obvious pricing error affects your order, we will contact you before processing it. You may continue at the correct price or cancel the order for a full refund.

We will not change the agreed price after an order has been accepted unless you request an order change that affects the total cost.

8. Refunds

Approved refunds are issued to the original payment method used for the order.

We will process refunds within the timeframe stated in our Returns and Refunds Policy. Once processed, your bank or payment provider may require additional time for the funds to appear in your account.

Delivery charges will be refunded where required under applicable UK consumer law.

9. Fraud Prevention

We may delay, reject or cancel an order where we reasonably suspect fraud, unauthorised payment activity or misuse of our website.

We may contact you to verify payment or order information before processing the order. If we cancel an order after payment has been taken, a full refund will be issued to the original payment method.

10. Contact Us

If you have a payment-related question, contact us with your name and order number:

Trusted Sheds
Operated by SHED BTN LIMITED
Company number: 14343650

Address: 28 The Mall, London, England, N14 6LN
Email: support@trustedsheds.co.uk
Phone: +44 7882 775053
Support hours: Monday–Saturday, 9:00 AM–5:00 PM UK time