Last updated: 28 August 2026

We want you to be satisfied with your purchase. This policy explains how to request a return, refund or replacement.

1. Return Period

You may request a return within 14 days of receiving your order. After notifying us, you must return the item within a further 14 days.

To start a return, email support@trustedsheds.co.uk with:

  • Your name and order number

  • The item you wish to return

  • The reason for the return

  • Photographs if the item is damaged, faulty or incorrect

Please contact us before sending your return so we can provide the correct instructions.

2. Return Conditions

Returned items should be:

  • Unused and in their original condition

  • Complete with all parts, accessories and instructions

  • Securely packaged to prevent damage in transit

  • Accompanied by proof of purchase

You may inspect the item as you would in a physical shop. However, we may reduce the refund if it has been used, damaged or handled more than reasonably necessary.

3. Return Address

Approved returns should be sent to:

Trusted Sheds – Returns Department
Unit 16, Thames Gateway Park
Chequers Lane
Dagenham
RM9 6FB
United Kingdom

Do not send returns to our business address. We recommend using a tracked delivery service and retaining proof of postage.

4. Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the return shipping cost unless we agree otherwise.

If an item is faulty, damaged, incorrect or not as described, we will arrange or cover reasonable return costs after reviewing the issue.

5. Damaged, Faulty or Incorrect Items

Please inspect your order after delivery. If it arrives damaged, faulty, incomplete or incorrect, contact us as soon as possible.

Provide clear photographs of the item, packaging and shipping label. Depending on the circumstances, we may offer a repair, replacement, collection or refund.

Your statutory rights under UK consumer law are not affected by this policy.

6. Non-Returnable Items

We may be unable to accept returns for:

  • Personalised or custom-made items

  • Items damaged through misuse, improper handling or unauthorised modification

  • Items returned without all essential parts

  • Items that cannot be returned for health or hygiene reasons once unsealed

These exclusions do not apply where an item is faulty, incorrectly supplied or not as described.

7. Refunds

Once your return is received, we will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned item or acceptable proof that it has been sent back.

Where required, the refund will include the original standard delivery charge. Additional costs paid for an upgraded or express delivery service are not refundable beyond the standard delivery cost.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

8. Exchanges

If you wish to exchange an item, contact us first to confirm availability. In some cases, the quickest option may be to return the original item for a refund and place a new order.

9. Contact Us

Trusted Sheds
Operated by SHED BTN LIMITED
Company number: 14343650

Business address: 28 The Mall, London, England, N14 6LN
Email: support@trustedsheds.co.uk
Phone: +44 7882 775053
Support hours: Monday–Saturday, 9:00 AM–5:00 PM UK time